Frequently Asked Questions
What type of artwork is this?
We specialize in canvas art & prints. Our goal is for your artwork to look as good as an original painting without the original painting's price tag. Our artwork takes up to 20 hours to design and is impossible to be copied. You will not be disappointed. If you need more confirmation, just check out our reviews!
How long until I receive my package?
From the time your order is received, it takes about 4-7 Business days to create and ship out your art. Shipping times can be found here. Please note these times are on average and are exceeded at peak times like Christmas.
We are US Based and these pieces are hand stretched, so there is a process that cannot be ignored to do it right. Please reach out to us if you have any questions or concerns prior to ordering.
What do you mean Quality Guaranteed at Delivery or Replaced for Free?
When your artwork leaves our fulfillment center, it's already gone through 2 Quality Control Checks and been packaged to ensure safe travels. This results in us having over a 98% Quality Guarantee Rate which we're thrilled with.
While we'd love to be at 100%, sometimes things happen. We might have missed something, the package might have been damaged during shipment, we just can't prevent everything. So what we do is offer a Quality Guaranteed at Delivery policy.
If your package arrives with any factory defect or shipping damages, reach out to us in the first 7 days and include pictures of the box it came in as well as the issue itself, and we'll replace it for free. We stand behind our work and want you to be as happy as hell to receive your work. Anything less, and you just have to let us know in the first 7 days.
Can I rush the order ?
To an extent. All orders include a 24 hour cancellation window before we even begin production. You can message us after ordering with your order # and saying "I wish to bypass my cancellation window." This allows us to begin immediately, which is especially helpful near the end of week to prevent not starting until the following week. Beyond that, we do not offer any additional rushes as these are custom made orders and do take time to perfect.
Who Designs the Artwork ?
Our artwork team is designed by some of the brightest and freshest designers on the planet, and literally from all over it! Like the markets we believe experience trumps pedigree. The markets give zero edge based on the school you went to or who you grew up with, and neither do we. What we strive to do is give you the best you'll ever ask for, nothing more, nothing less.
Our team gives nothing but their best, and every piece is quality controlled at least 3x before becoming owned and copyrighted by Wall Street Prints LLC. We know what it takes to get the best out of your day, and the entire team at Wall Street Prints is striving to help you get that and more with your new piece of artwork.
What Payment methods do you accept ?
We accept Visa, Mastercard, American Express, Discover, Paypal, Shopify Payments, and Afterpay. We try to make it accessible for everyone to enjoy their new artwork and don't want payment options to be the reason you couldn't get what you wanted.
Where is the artwork made ?
We've partnered with one of the best production facilities in the world. They have mainly US branches with a few satellite locations in the UK and Australia, just to name a few.
Our production process includes proprietary measures and custom features you simply can't get from 99% of the companies out there. This allows us to offer a Quality Guarantee because we know whether choosing Canvas or Print, Framed or Unframed, your artwork is going to look amazing right out of the box.
What carriers do you use ?
Whenever possible we will use Fedex. If Fedex is not available at that time, we will use the most appropriate shipping provider allowed.
Do you offer bulk Discounts ?
We do! Bulk discounts are on a case by case basis. If you are looking at supplying a prop firm, bank, hotel, or other with a significant amount of artwork, we have specialty pricing and options available.
We are now also offering bulk resale discounts for those that wish to use our artwork in their galleries, including for both regular and limited edition pieces.
Send an email to firstname.lastname@example.org to discuss further with the headline BULK.
How should I care for the artwork ?
While the artwork is designed to last, it is not indestructible. Be sure to keep it out of areas of high steam and try to use a dry cloth to wipe down whenever possible. The art is designed to last, and we intend to keep it that way.
When you order from us you'll receive special care instructions via email before your package arrives, so you know how to handle it properly 100%.