How Long Does Shipping Take?
All Products are custom made to order. As such, timing may change depending on size and/or framing. Average Time From after 24 Hour Cancellation/Change Order Window Expiring to Delivery is:
- US: 4-7 Business Days
- Canada / Australia / UK: 5-8 Business Days
- EU: 6-12 Business Days Note: We are currently not shipping to the EU due to the new VAT requirements. We are working with our team to get EU shipping back up and running ASAP.
- Rest of World: If shipping is available in your area, 15-25 Business Days
How much does it cost it to ship?
Note: Bundles are billed as one piece as far as shipping charges go.
- Gift Cards: Free Email Delivery
- US, CAN, UK, & AUS: Free
- EU: $29.95 per piece
- Rest of World: $49.95 per piece
Why are the fees so high for some international orders?
We ship artwork in large boxes and the shipping companies we were using kept losing packages or damaging packages to the point it has become unprofitable to use anything but premium shipping services for any country outside of the big 4. As a result, the shipping fees have gone up but are still below actual cost. We charge zero markup on shipping as the only purpose of shipping is to get you the final product in the right condition. At this time, this is the only way we can do this.
What is the cancellation/change order window?
All artwork is made to order. As such, we offer a 24 hour change/cancellation window before we begin to allow you an option as things come up. Once the order is processed through our system and onto our production team, it cannot be stopped. Any changes/cancellations must have written request prior to the 24 hour window closing.
Any order can bypass that window as well by sending us an email with the order # in the subject line and stating you wish to begin production immediately.
It shows you don't ship to where I'm at?
We are constantly trying to improve in this area but there are currently some locations internationally that we simply cannot ship to. If you are in one of those areas and wish to purchase our artwork, send us a message at email@example.com and we will see what we can do on a case by case basis. At the very least, doing this will put you first on the list when your destination opens up to us!
What if my order never gets delivered?
If your carrier loses the package and it never makes it to the final destination, we require a 10 day non-movement process (meaning no changes occurred on their end via tracking) and we will begin the process of reproducing your order at no charge.
If the order shows delivered, however, and it was delivered to the wrong address or was stolen after delivery, we cannot be held liable at this point. In 99% of cases, a misdelivered package shows up next door or a few doors down. If the carrier is unable to help, we will do what we can on a case by case basis. Please reach out to us for further assistance if this is required.
I entered the wrong address and it shows it's been shipped, now what?
We use a fulfillment center that's second to none and can help us in almost all ways to make your product be outstanding. Once it has left their center, however, the shipping provider takes over and we have no access to make changes.
When we send you your tracking information, you may notice you put in the wrong address. If that's the case, and it was done by error on our end, we will replace the product and reship. If the error is on your end, the only option is to contact the shipping provider, create an account on their website, and manually change the information yourself.
If this cannot be done, the product will be returned to the fulfillment center and recycled, with no refund offered as our costs have already been expensed as the product was properly made. This is why it is imperative that you enter the proper shipping information when purchasing.
If this occurs and the product was not able to be redirected, we will offer you a one time 35% off discount to help offset the costs, but we can not help more than this. This is a rare occurrence but it has happened, and we strongly suggest double checking info at checkout and contacting the carrier directly if further action is required.
We offer a quality guarantee or it is replaced for free. Once your order has been delivered, you have 7 days to open a dispute due to any issue from shipping, production, or anything else you feel has occurred. After this window has closed, the order is considered complete and the Quality Guarantee has expired.
We strive to offer the best product possible at a great price but cannot offer any sort of lifetime guarantee as it's simply impossible to tell what goes on with the artwork once it has left our shop. If you have any issues, please reach out to us as soon as possible from delivery.
International Taxes & Import Duties
All Taxes & Import Duties when shipping internationally are the sole responsibility of the customer. Wall Street Prints cannot determine ahead of time what additional duties/fees will be required upon delivery and we encourage all international customers to account for this added fee before placing a purchase.
Any package refused duty fees will be returned to the states where they will be recycled without reimbursement as our cost of goods sold for production, shipment, and chargeback for returned order due to non-payment would exceed the reimbursement price. Doing so will also cause you a one year ban from being allowed to purchase from WallStreetPrints.com.
Purchasing any order outside the United States from us implies that you accept this responsibility as entirely your own.