Are Exchanges Allowed?
At Wall Street Prints, we are determined to make every customer as happy as possible. For this reason, we set up a cancellation window after orders are received to dampen the effects of buyers' remorse, ordering the wrong item, etc. After that cancellation window has expired, we begin production on your custom printed, hand-stretched canvas artwork.
As this artwork is custom made, we do not offer exchanges outside of issues arising from damage or defects. To set up a warehouse to store our pieces instead of printing them as ordered would incur significant costs that we would be required to pass onto the customer and raise pricing to the point where we could no longer stay competitive.
Are Returns/Refunds Allowed?
As stated above, all artwork is custom made, and we do not offer exchanges outside of issues arising from damage or defects. If you purchased the wrong size, we will try to work with you with store credit or discounts to make a second purchase more attainable, but we do not hold inventory at this time, so no returns are allowed. All Sales Are Final. Purchasing from WSP means you accept these terms.
My Artwork is Damaged from Delivery or Defective, now what?
As stated above, we stand behind our work. If your order was delivered damaged due to transport or has a defect in the printing/creation process that was not caught by our quality control department, we will replace it. Please take at least 3 pictures from different angles/lighting to ensure the issue is documented 100% and send it to email@example.com. Please also include 1-2 pictures of the shipping packaging and 3-4 pictures of the artwork as a whole and where it's damaged specifically, so we can determine where the issue lies.
Someone from our team will get back to you within 1 business day with steps on how to proceed. Any deliberate attempts to damage the artwork to get a free reprint will result in a lifetime ban. Please be aware of this before submitting a ticket!