Are Returns or Refunds Allowed?
At Wall Street Prints, we are determined to make every customer as happy as possible. For this reason, we set up a cancellation window after orders are received to dampen the effects of buyers' remorse, ordering the wrong item, etc. After that cancellation window has expired, we begin production on your custom printed, hand-stretched canvas artwork.
As this artwork is custom made, we do not offer refunds, returns, or exchanges outside of issues arising from damage or defects. To set up a warehouse to store our pieces instead of printing them as ordered would incur significant costs that we would be required to pass onto the customer and raise pricing to the point where we could no longer stay competitive. So unfortunately, outside of actual damage upon delivery, orders are not returnable or exchangeable.
My Artwork is Damaged from Delivery or Defective, now what?
As stated above, we stand behind our work. If your order was delivered damaged due to transport or has a defect in the printing/creation process that was not caught by our quality control department, we will replace it. Please take at least 3 pictures from different angles/lighting to ensure the issue is documented 100% and send it to firstname.lastname@example.org.
Someone from our team will get back to you within 1 business day with steps on how to proceed. If the order requires return shipping the broken unit, that cost will be covered by the customer, however all replacement costs of a new piece will be taken care of by Wall Street Prints. This will be determined on a case by case basis.